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Privacy Policy

Have questions? Send us a message below or you can email us on data@iadviseruk.co.uk

Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use the iAdviser application and website. We are committed to safeguarding your information and being transparent about how it is handled.

Data Controller

The Data Controller for your personal data is:

UK Intelligent Adviser Ltd.
First Floor Office, 3 Hornton Place, London, W8 4LZ
Email: data@iadviseruk.co.uk

UK Intelligent Adviser Ltd. is responsible for determining how and why your personal data is processed when you use the iAdviser app and related services.

Scope

This policy applies to all users of the iAdviser app and website, including financial advisors and their clients. It covers the collection, use, and disclosure of personal information in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

Official Privacy Policy

UK Intelligent Adviser Ltd – Data & Privacy Policy

Effective Date: 1st July 2025

1. Introduction

This Data & Privacy Policy (“Policy”) explains how UK Intelligent Adviser Ltd. (“Company”, “we”, “us”, “our”) collects, uses, stores, and protects personal data when you use our services.

We are committed to protecting your information and complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

UK Intelligent Adviser Ltd registered in England & Wales (Company No. 16282679, First Floor Office, 3 Hornton Place, London, W8 4LZ), is the Data Controller.

2. Scope of this Policy

This Policy applies to:

  • All personal data provided by clients during onboarding, through use of the platform, and through ongoing communications.

  • Data collected via our app, website, secure client portals, and related services.

It does not apply to anonymised data or aggregated information that cannot be used to identify you.

3. Group Support & Service Providers

To deliver services, we use trusted group entities and carefully selected third-party providers. These include:

  • Secure cloud hosting providers located in the UK (e.g., AWS UK) – provide platform hosting, storage, and security infrastructure.

  • Intelligent Adviser Pte. Ltd. – provides marketing and client support services in Asia.

  • Other group companies and service providers (including those based outside the UK/EEA, such as in Singapore) – provide IT infrastructure, maintenance, and operational support.

All such parties act only under our instructions and are bound by contractual data protection obligations.

4. Data We Collect

We may collect and process the following personal data:

  • Identity Data – name, date of birth, nationality, identification documents (e.g., passport, driver’s licence).

  • Contact Data – residential address, email address, telephone numbers.

  • Financial Data – investment holdings, account details, valuations, payment instructions.

  • Compliance Data – KYC/AML records, FATCA/CRS certifications, tax residency information.

  • Technical Data – device identifiers, IP addresses, login data, cookies, browser type, operating system.

  • Communications Data – in-app chat messages, emails, call recordings, and correspondence.

5. How We Use Your Data

We process personal data for the following purposes:

  1. Service delivery – to operate and maintain the platform, provide reporting tools, calculators, and communications.

  2. Client onboarding & compliance – to perform KYC/AML checks and meet legal obligations.

  3. Legal & regulatory compliance – to comply with obligations under financial regulation, tax reporting, and anti-financial crime frameworks.

  4. Communication – to contact you regarding your account, services, or support queries.

  5. Security & fraud prevention – to protect against misuse, fraud, and unauthorised access.

  6. Platform improvement – to enhance user experience, run analytics, and maintain IT performance.

  7. Audit & dispute resolution – to maintain records and evidence in case of legal or regulatory disputes.

6. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Contractual necessity – to perform our agreement with you.

  • Legal obligations – to comply with laws and regulations.

  • Legitimate interests – to improve services, prevent fraud, and ensure IT security.

  • Consent – where required (e.g., for marketing communications).

7. Data Sharing

We may share personal data with:

  • Financial product providers, custodians, insurers, and counterparties – to execute instructions.

  • Regulators, tax authorities, and law enforcement – where required by law.

  • Professional advisers – including auditors, legal counsel, compliance consultants.

  • Group companies and service providers – as listed in Section 3.

We will never sell or trade personal data.

8. International Data Transfers

Some processing may occur outside the UK/EEA, including in Singapore.

Where international transfers are required, we implement recognised safeguards, including:

  • UK Standard Contractual Clauses (SCCs) or International Data Transfer Agreements (IDTA).

  • Transfer impact assessments.

  • Encryption, access controls, and security monitoring.

9. Data Security

We apply technical and organisational measures to protect data, including:

  • Encryption in storage and transmission.

  • Multi-factor authentication and role-based access controls.

  • Secure file transfer protocols (SFTP) for sensitive data exchange.

  • Regular IT penetration testing and security audits.

  • Confidentiality undertakings for staff and contractors.

10. Data Retention

We retain data for as long as required to provide services and comply with legal obligations. Generally:

  • Client and transaction records: at least 7 years after the end of the client relationship.

  • KYC/AML and compliance data: as required by regulation.

  • Anonymised or aggregated data: may be retained indefinitely.

11. Your Rights

You have the following rights under data protection law:

  • Access – obtain a copy of your personal data.

  • Rectification – correct inaccurate or incomplete data.

  • Erasure – request deletion, subject to legal retention duties.

  • Restriction – limit how your data is processed.

  • Portability – request transfer of your data in a structured, machine-readable format.

  • Objection – object to certain processing based on legitimate interests.

  • Withdraw consent – where processing is based on consent.

Requests can be made by contacting: data@iadviseruk.co.uk.


12. Cookies & Analytics

Our platform and website may use cookies, tracking, and analytics technologies to improve performance, security, and user experience.

You may disable cookies via browser settings, but some features may not function correctly.

13. Liability

We take reasonable steps to protect data. However, we are not liable for unauthorised access, breaches, or failures caused by events beyond our reasonable control, provided we comply with applicable law.

14. Updates

We may amend this Policy from time to time. The most recent version will always be available on request and, where required, notified to clients.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can reach us at:


data@iadviseruk.co.uk